FREQUENTLY ASKED QUESTIONS

IS THIS BOX FOR DOGS OR PEOPLE?

Both! We believe our pets are a part of the family and are grateful for the companionship and joy that they bring. While it is designed with women in mind, many men also enjoy the beauty products and other items, or they can give them away as gifts.
When you receive your box, we hope that you will turn off any distractions and savor the experience of pure joy with your dog friend while we surprise you both with special gifts! You might think of this time together as a mindfulness practice, and a gift for both of you to enjoy life together!

WHERE DO YOU SHIP TO? DO YOU CHARGE FOR SHIPPING?

At this time we only have the capability to ship within the United States. We would love to expand to our canine and human friends in other parts of the world in the future, so please reach out if you would like to cast a vote for our service to expand to your area.

Our bimonthly boxes have the cost of shipping built into the price so there are no surprises! Shipping actually costs an average of $10.25 per box as our boxes are bigger than the average subscription box so we can fit more goodies inside!

I'M INTERESTED IN WORKING WITH YOU AND WOULD LIKE TO SUPPLY SOME ITEMS FOR FUTURE BOXES. HOW DO I CONTACT YOU?

We love working with like minded people and small businesses! If you have a product that you think might be a good fit, send a short description, price per item and a link or picture to mysticpupbox@gmail.com.

IS IT EASY TO CANCEL?

Yes! You may cancel your subscription at any time. Simply log into your account and click "cancel" or send an email to mysticpupbox@gmail.com. After cancelling, you will still receive any boxes if you pre-paid for the 8 month plan, and after that, your subscription will not renew.

ARE YOUR BOXES VEGAN?

We love our vegan friends! We are careful to only include bath & body products that have not been tested on animals, and there will be some items in our boxes that are are vegan, however our boxes are not strictly vegan and include items such as dog treats that may contain meat, so please shop according to your needs.

WHAT IF I OR MY DOG HAVE ALLERGIES?

While we are committed to including high quality, natural products, there is a possibility that some of the items will be made with nuts or other products that you may be allergic to. For example, some of the aromatherapy products for humans may include fractionated coconut oil. If you or your dog have food or essential oil allergies, you can always re-gift any items you can’t use to friends and family.

WHAT IS YOUR RETURN/REFUND POLICY?

We make sure to research and test each item thoroughly before including them in a box, but we know that sometimes items might not be a perfect match. We welcome your feedback and will do our best to make improvements based on your suggestions. Please email us at mysticpupbox@gmail.com.
We want everyone to have an amazing experience and are committed to resolving any issues that come up. Due to the nature of the subscription, our products and box orders are final sale. Items are not available for returns or refunds (but do make fantastic gifts for friends and family if they aren’t right for you and your pup!) The exception to the rule is if you receive a product that is defective or if an item is missing from your order, we are happy to ship you a replacement.

WHAT KINDS OF SPIRITUAL OR SELF CARE ITEMS ARE INCLUDED?

We embrace all spiritual journeys and the emphasis is on nature centered paths including Paganism, New Age, Witchcraft and Buddhism. We strive to include a variety of tools that will compliment any path such as handcrafted candles, symbolic jewelry & accessories, home decor, self care items, aromatherapy oils & sprays, mindful treats, tea and more.
We love supporting small batch artisans, who lovingly handcraft items. In fact, some items are even handcrafted by our own two hands!
We are focused on including high quality bath & body products made with natural, organic and botanically sourced ingredients.

WHAT KINDS OF DOG TOYS AND TREATS ARE INCLUDED?

We have done extensive research and follow veterinarian recommendations for safe toys and treats. Our dogs "product test" each item and we are committed to including only non-toxic toys and treats.

The following items/ingredients are not vet recommended and will not be included in our boxes: Rawhide or other treats that may be difficult to digest. Corn syrup, food dyes, BHA preservatives or any carcinogenic ingredients.

We prefer to source treats that are made in either the US or Canada. We believe in the importance of sourcing natural treats with ingredients that we recognize. Occasionally treats and toys may be sourced overseas and they will only be included if they are tested by a third party for toxins or are approved by the AAFCO. We would not include anything that we wouldn't feel good about giving to our own dogs.

WHAT SIZE OF DOGS ARE YOUR BOXES APPROPRIATE FOR? IS THIS JUST FOR PUPPIES?

The toys and treats included in this box are best suited for medium to large size dogs, although the treats can often be broken up and we've had many happy small dog subscribers who love the larger toys!

We strive to include durable toys, but understand that what might be durable for one dog, may be destroyed quickly by another. Use your best judgement when providing toys and treats and always supervise - only you know exactly what your dogs needs are. At this time, we don't have an option for puppies, tiny dogs or super-chewers, but contact us if your dog fits any of these categories and it's possible that we may be able to offer this in the future if we hear from enough people.